Exchanges & Returns


Applicable for purchases made on the page

The Customer may cancel his order at any time until the shipment of the same, with the right to a refund of all amounts paid deducted from process costs if any (maximum value € 1,50). Upon receipt of the order by the Customer, the Customer will be able to exercise his right of free resolution under the terms legally provided and indicated below.

Failure to pay the order within:
- 3 (three) days via bank transfer;
- 3 (three) days via ATM references;
- 3 (three) days for other means of payment;
subsequent to the date it was carried out implies its automatic cancellation.

All promotional campaigns have limited stock. In case of unavailability of the product and / or out of stock, you will be informed of the partial or total cancellation of your order with the right to a refund of the respective amount paid.

Despite the efforts of our company Mariana Carvalhais Gonçalves Unipessoal Lda represented here by the brand O Teu Cabelo., Some products may have an incorrect price, so we check prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, the company Mariana Carvalhais Gonçalves Unipessoal Lda. will present a new contractual proposal with the price duly rectified, waiting for confirmation or cancellation of the order. Under the terms of Law 7/2004 of 7 January, on electronic commerce, Mariana Carvalhais Gonçalves Unipessoal Lda. reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of the computers. or if the contractual proposal arrives distorted at its destination and the error concerns an essential element of the contract.

To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional offers included in your case and accompanied by proof of purchase or invoice within a maximum period of 14 days.

Returning products will not be accepted after use, or if it has been altered or modified.

OTeu here representing  Mariana Carvalhais Gonçalves Unipessoal Lda. is not responsible for deficiencies resulting from incorrect use, negligence, falls or causes of force majeure, nor for components subject to wear and tear due to normal use of the product.

Personal hygiene products, beauty articles, cosmetics and hair accessories do not allow returns unless they are defective or have been sent incorrectly.

If the order has already been shipped, in case of cancellation, the value of the shipping costs will be deducted from the amount paid and to be returned. Shipping costs will always be deducted even if you have benefited from "free shipping".


We validate all products before shipping, however if something has escaped our team and your product is defective, we will make the exchange at no cost after analysis by our team. All products are protected by brand guarantees and will be sent for analysis.


In case of our mistake in sending your order (products exchanged or missing) we regret the situation first and just contact us to resolve the situation. In this situation, we will send the correct products if this is the situation without any cost, we will refund the amount paid or we will send you a discount coupon with an extra amount. To accept the return of the product, it must be in perfect condition and without signs of use.